Hiring Organization / Company: The Recruitment Council
Basic Salary: To Be Discussed
Employement Type: Full-Time
Respond professionally to client complaints and queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first contact resolution. Provide quality service to customers, both via telephone and email.
Determine customer’s core need, in an effort to meet their expectations from a customer and product offering point of view. Conducting needs analyses to identify the most appropriate product offerings (upselling). Accurately identify the origin and reason for policy cancellations and apply effective and relative
Effectively complete and keep up to date all required administration and accurately and comprehensively capture data of customer information across relative systems to safeguard against risk with a high degree of attention to detail and quality.
of productivity, quality and timeliness; use performance management systems to
improve personal performance and KPI's.
Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
- Conduct research and analyzes data with guidance in order to develop a comprehensive understanding of customer profile and market that enables maximum return on investments.
- Action Planning and Work Scheduling
- Develop appropriate plans or perform necessary actions based on
recommendations and requirements under supervision.
- Writing skills
- Uses clear and effective writing skills without supervision and provides technical
guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Use clear and effective verbal communications skills and provide technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Apply understanding of the business environment and objectives to develop solutions and provide technical assistance when necessary.
(Advantageous) STI Qualification (Advantageous); FAIS recognized qualification
(Advantageous); Class of Business Certification (Advantageous), CPD (where
Job Location Information:
Location: Johannesburg, Gauteng
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