Hiring Organization / Company: Abbott Laboratories
Basic Salary: To Be Discussed
Employement Type: Full-Time
Position: Client Service Technician-
Division: BTS ( Business and Technology Services)
Reporting: IT Country Manager
In this role, the Client Service Technician is responsible for troubleshooting and remediation of technical issues within the affiliate.
Constantly monitor individual queues to resolve routine and non-routine desktop issues and requests.
Escalate issues as appropriate and act as a technical escalation point.
Maintain a high level of customer satisfaction.
Comply with the desktop group practices and procedures.
Update remedy and other data repositories (e.g., knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels.
Knowledge and experience:
Ideally 5 years experience within an IT Service Support role.
Must have experience with setting up networks, home offices, and trouble-shooting on a wide range of PC equipment.
Must have a National Diploma or Bachelor’s Degree or Related in IT
Job Location Information:
Location: Johannesburg, Gauteng
Date Posted: 2021-05-04