Client Service Technician Vacancy In Abbott Laboratories

Hiring Organization / Company: Abbott Laboratories
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

Position: Client Service Technician-

Division: BTS ( Business and Technology Services)

Reporting: IT Country Manager

Region: Johannesburg

Job Purpose:

In this role, the Client Service Technician is responsible for troubleshooting and remediation of technical issues within the affiliate.

Major responsibilities:

Constantly monitor individual queues to resolve routine and non-routine desktop issues and requests.

Escalate issues as appropriate and act as a technical escalation point.

Maintain a high level of customer satisfaction.

Comply with the desktop group practices and procedures.

Update remedy and other data repositories (e.g., knowledge base) as appropriate in a timely manner.

Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels.

Knowledge and experience:

Ideally 5 years experience within an IT Service Support role.

Must have experience with setting up networks, home offices, and trouble-shooting on a wide range of PC equipment.

Education:

Must have a National Diploma or Bachelor’s Degree or Related in IT




Job Location Information:
City: Johannesburg
State: Gp
Country: Za
Location: Johannesburg, Gauteng

Date Posted: 2021-05-04
Job Listing No# : 39695


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