Operations Duty Manager Vacancy In Staffgrid

Hiring Organization / Company: Staffgrid
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:
Candidate Responsibilities will include:
Oversees staff appearance and front of house appearance/ functioning of equipment and systems

Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers

Facilitate and be available to ensure the overall smooth running of large events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.

Compile plans and manage the execution of any new projects and offerings across the complex

Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience

Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience

Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customer's journey from arrival at the front entrance, transport, switchboard, retail interaction; food and beverage and waterparks (where relevant) offerings throughout the operational complex.

Maintain Operational standards across the property (e.g. housekeeping, maintenance, etc)

Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution

Ensure the collateral in public areas is professionally presented

Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally

Complete shift report

Candidate Minimum Requirements:

3-Year Hotel School Diploma or equivalent

Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry

Previous experience in duty management is an advantage

Meets the requirements of a key gaming licence

Skills and Knowledge

Requires specialised knowledge of techniques, equipment and processes relating to hospitality operational practices, products and customers

Short term planning involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending by working with others in the customer value chain;

Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently

Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.

Interact with customers and operational teams - influencing, motivating and encouraging specific behaviour

Job Location Information:
City: Cape Town
State: Wc
Country: Za
Location: Cape Town, Western Cape

Date Posted: 2021-05-04
Job Listing No# : 39679

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